Legal

Privacy Policy

Last updated: 19 October 2026

In short: we only collect what you send us through this website (the contact form, live chat if you turn it on, email or phone) and, if you allow it, anonymous usage statistics. We use it to answer you and improve the site. We never sell your data.

1. Who we are

This website, j-telecom.co.uk, is run by J-Telecom, Kemp House, 160 City Road, London, EC1V 2NX, United Kingdom. ICO registration: pending. Data protection contact: [email protected]. We are the controller of the personal data described in this policy.

This policy covers this website only. Data you put into J-Telecom's Cloud SMS Gateway portal (portal.j-telecom.uk) or our other services is covered by the agreement and privacy terms for that service.

2. What we collect

• Contact form: company, first and last name, email, mobile number, country, city and your message.
• Live chat (only if you turn it on): your messages, any name or email you give, and a visitor ID set by Zoho SalesIQ.
• Analytics (only if you accept): pages viewed, time on page, device and browser type, approximate location (country or city) and a random ID, collected by Google Analytics.
• Technical data: your IP address, browser and request details, processed by Cloudflare and our web host to deliver and protect the site.
• Email, phone and WhatsApp: whatever you choose to send us. WhatsApp is run by Meta under its own terms.

3. Why we use it and our lawful basis

• Answering your enquiry and preparing a quote or contract: steps before a contract (UK GDPR Art. 6(1)(b)) and our legitimate interest in responding to business enquiries (Art. 6(1)(f)).
• Analytics and live chat cookies: your consent (Art. 6(1)(a) and the Privacy and Electronic Communications Regulations). You can withdraw it at any time.
• Keeping the site secure and preventing abuse: legitimate interests (Art. 6(1)(f)).
• Meeting legal obligations: Art. 6(1)(c).

We only send marketing where the law allows it, and every marketing message lets you opt out.

4. Who we share it with

• Zoho Corporation: our CRM, which stores contact form enquiries, and Zoho SalesIQ live chat.
• Google: Google Analytics (only with your consent) and Google Fonts, which receives your IP address to deliver the website fonts.
• Cloudflare: content delivery and security for this website.
• Our web hosting provider, which stores the website files and server logs.

They act on our instructions. We do not sell personal data. We may disclose data where the law requires it.

5. International transfers

Some of these providers process data outside the UK, including in the United States. Where they do, we rely on UK adequacy regulations (including the UK Extension to the EU-US Data Privacy Framework) or the UK International Data Transfer Agreement or Addendum.

6. How long we keep it

• Enquiries and chat transcripts: up to 2 years after our last contact, unless you become a customer, in which case your customer agreement applies.
• Analytics data: no longer than our Google Analytics retention setting, and never more than 14 months.
• Server and security logs: normally no more than 90 days.

7. Security

The site is served over encrypted connections (HTTPS), and access to enquiry data is limited to staff who need it.

8. Your rights

You can ask to access, correct or delete your data, restrict or object to how we use it, or receive a copy in a portable format. Where we rely on consent you can withdraw it at any time, for cookies with Cookie settings. Email [email protected]; we reply within one month.

You can also complain to the Information Commissioner's Office (ICO): ico.org.uk, 0303 123 1113.

9. Cookies

See our Cookie Policy.

10. Children

This website is for businesses and is not aimed at children.

11. Changes

We will post any changes on this page with a new date.

12. Contact

[email protected], Kemp House, 160 City Road, London, EC1V 2NX.